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Frequently asked questions about orders

** Dispatch and delivery date **

The time required to process an order is now 8 - 10 working days from receipt of the order. In the case of payment by bank transfer 8 - 10 working days from the crediting of the payment to the bank account. The delivery date for all carriers is usually the next working day from the handover of the consignment to the carrier. In the case of personal collection, please wait for an information e-mail and SMS informing about the preparation of the shipment for collection at the selected dispensing point.

** How do I know the status of my order? **

  • after receiving the order in our system, we send an automatic email confirming the order and an overview of the ordered goods. (If you do not have this e-mail, either the order was not completed or an incorrect e-mail was entered. In this case, contact us at
  • As soon as we start processing the order, we send another automatic email with information about the processing of the order
  • As soon as the order is ready for dispatch, we send an email with this information
  • As soon as we hand over the package to the carrier, we send an email with this information and also the number for tracking the shipment at the carrier


** Where can I find out how long it will take to process my order? **

  • As part of the ordering process, there is a current date directly in the basket below the list of ordered goods, when your order will probably be processed
  • The processing date is also stated in the first automatic email confirming receipt of the order

** Can I track the status of my order somewhere? **

  • If you are a registered customer, you can track your order in your user account.
  • Login to user account ** [here:] (/ en / logins / create_new /) **