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Consumer Guarantees Terms and Conditions

If the goods have been taken over at the time the buyer took over the item, the defects (for example, it does not have agreed or rightly expected properties, it is not suitable for the customary or negotiated purpose, it is not complete, its quantity, degree, weight or quality is inconsistent with other legal, contractual or pre-contractual parameters), these are the defects of the goods for which the seller is responsible.

The buyer is obliged to inspect the delivered goods and inform the seller of the defects found without undue delay.

Before the first use of the goods, the buyer is required to properly study the purpose of use and the care symbols. The seller assumes no liability for damages resulting from the operation of the products, functional properties and damages caused by improper use of the products, as well as damage caused by external events and mistaken handling. Defects of this origin are not covered by the warranty

The buyer may, within no more than two years from the receipt of the goods at the request of the seller, claim the right to free the defect or a reasonable price discount; if the nature of the defect is not disproportionate (in particular, if the defect can not be eliminated without undue delay), the requirement to deliver a new item without defects or a new component without defects may apply if it is defective only for that part.

If the repair or replacement of the goods is not possible, the purchaser may demand a refund of the purchase price in full upon withdrawal.

Seller is not obliged to comply with the buyer's claim to the consumer if it proves that the purchaser knew the consumer or caused it himself before taking over the defective goods.

For used goods, the seller is not responsible for defects corresponding to the level of use or wear. For items sold at a lower price, the seller is not responsible for the defect for which the lower price was agreed. Instead of the right of exchange, the consumer in these cases has the right to a reasonable discount.

The warranty does not cover defects caused by wear and tear caused by the usual use of the goods, improper or unauthorized interference, use or maintenance. The warranty will also not be recognized in the case of mechanical damage caused by the buyer, damage caused by excessive and inappropriate use, neglect of the care of goods or damage caused by force majeure.

The consumer purchaser is entitled to claim the right to a defect that occurs with consumer goods within twenty-four months of the takeover.

The buyer is obliged to notify the seller of the defect without undue delay after he / she has been able to find out, in a timely manner and with sufficient care. Within this period, the buyer is entitled to claim a claim and, at his own discretion, to claim a defect that constitutes a material breach of the contract (irrespective of whether the defects are removable or irremovable):

Removal of a defect by delivering a new thing without defect or by supplying the missing item

-Great removal by repair

-A reasonable discount on the purchase price

-reversion of purchase price on termination of contract

The buyer must notify all defects found in writing, either by e-mail to info@dump-mail.com or by mail to Látky Mráz s.r.o., V Pískovně 2060, Kralupy nad Vltavou, 278 01 no later than three days after receipt of the goods.

If the buyer requests removal of the defect by supplying a new item without defect or repairing the defect free of charge, the goods must be sent immediately to the address of Mráz s.r.o., V Pískovně 2060, Kralupy nad Vltavou, 278 01, together with a copy of the sales receipt.